Amika Reviews

Bleh! Don't ever buy anything on a Monday or Friday and don't ever buy anything during a site wide sale.
I only say this because they don't have anyone working their warehouse on weekends (it sounds like they only pack 3 days a week)
My large order took a week to even PACK!
It's 2021, there is absolutely no reason it should take a week after confirming an order for it to be finally packed.
Then it takes a whole 5 days to arrive AFTER it's packed.
Almost 2 weeks for hair products.
Don't rely on this company for timely shipping.
Super unfortunate.
They also said they had too many orders because of their sale... uhhh ok!
They fed me the same thing each time.
"It'll be packed tomorrow at latest" each day.
Just go buy it else where if you have that luxury because this is insane...

I am very dissatisfied with my experience with customer service. Amika promises 2-6 days free shipping for orders over $35 without mentioning it takes 5-7 days to process your order. It is very misleading, and I spent over $100 on products and am still waiting on them after nearly two weeks. I could have bought them elsewhere and received them in a timely matter. I am mostly disappointed in how misleading it is. If you promise 2-6 days free shipping, then I should receive it in 2-6 days, not 14+ days.

I have already reviewed a few of the products by Amika but recently reinvested in their very popular Soulfood Nourishing Hair Mask. The word itself suggests vitamins and nutrients needed to keep hair strong, healthy, and shiny. Like everything else, there's a right and wrong way to use any product. I was using the hair mask before or after shampooing/conditioning until I realized I was not benefiting from the hair mask.
Simply put, entering the showering I shampoo my hair and rinse. The hair follicles are now OPEN. I add a palmful of Soulfood Nourishing Hair Mask and massage into the scalp, avoiding the roots. Let absorb between 5-7 minutes. I utilize this time to soap up and rinse off while my hair absorbs the product and its nutrients. Rinsed thoroughly. Now I use my regular conditioner to CLOSE the hair follicles and seal in the vitamins/nutrients. Rinse thoroughly. My hair is now ready for blow-drying to style. Results: Healthy, shiny hair that makes a statement. Soulfood Nourishing Hair Mask can also be used by itself for weekly treatments. Forever Amika!

I returned my items 06/26/20 in the amount of $121.60 via FedEx, with shipping receipt and still haven't received my refund. Since they don't pick up their customer service phone, I left voicemails with no return calls and an email to their contact on their website. Huge warning if you purchase from this company, I am totally frustrated and will not order their products again. Will give a order # once again if this helps

I have fine, medium-length color-treated hair that has a mind of its own and, trust me, I was on the eternal roller coaster for two years before finding Amika. I tried several of their shampoos before finding my hair's perfect soulmate. I currently use Vault Color-Lock Shampoo and matching Conditioner; then alternate with Normcore Signature Shampoo which contains fatty acids and vitamin cocktails that hair craves for shine and moisture. Amika's website is chockfull of every hair product that is good for one's hair. They insist and strive for natural ingredients. I have my own product review blog, so each time I try another Amika product that I love, I write my review. Amika has thousands of customer reviews on their site AND they answer each question in Real-Time. A few days after I purchase the product, Amika sends me an invite to review it and offer a nice discount toward my next purchase. So far, I have the two above mentioned shampoos/conditioners, plus their Fluxus Hair Spray which is great; Head Strong Hair Spray for those very windy days and Thicc Volumized Base which is an emulsified cream in a tube for volume. If my hair does not respond to a product, I let them know since I prefer to write only positive reviews.
What I truly love about Amika is the way they relate, love, and respect their customers. If they are out of a product, rather than the traditional 'unavailable at this time" Amika says, "Sorry, I am very loved" - then you have the option to be waitlisted. They treat you like family and stand behind their product. Like I say, Forever Amika.

No, I don't work for Amika but it might sound that way after I'm done telling you how much I love them. I'm a buyer, not a seller. I didn't even know that Amika existed until my daughter asked me to buy some things for her. They didn't cost too much and she's my daughter. So, I did.
There was a problem with the first shipment. It was the dead of winter and the items arrived in a wet box. They had exploded because they had frozen. I called Amika. They were very nice and they immediately sent out new ones, no questions asked. I was very impressed. I'm used to dealing with poor customer service, poor quality, high prices, even downright fraud. Read my other reviews. Amika was an honest to goodness good company.
After this, I went back to their website to see if they had anything that I wanted. Of course they did. I'm big on using good hair care products--no laureth sulfate, no parabens, no harsh chemicals. I would like to keep my hair, not have it fall out because of harsh chemicals. Just read the back of a bottle of most hair care products to see what I'm talking about. They advertise the great things they put in their products but they don't tell you about all of the bad ingredients that they also add. I was shocked at what I saw on the back of one bottle of a major brand that states all of the great ingredients they put in their products. So many bad things in it. Amika states on their about page "We only make products that make us proud. Highly effective haircare that have always been cruelty-free, formulated without sulfates, parabens, aluminum starch and over 1,300 questionable ingredients banned by the European Union."
On top of that, Amika is fun. They have a beautiful, fun website and amazingly artistic designs on their products. Their products are high quality at reasonable prices.
They even have a wonderful page of information on diverted products, products that are not authorized by Amika to sell. It explains why it would be bad to find their products at a discount site.
The only thing bad I can say about them is that I'm not in love with their chatbot. I wanted to ask about a hairdryer but it couldn't help me and you can only call them 9 to 5 Monday to Friday. You can email them. If you email them on the weekend, I'm sure that they get back to you by Monday. As I said before, they are quick to respond.
So, Amika is the best place I know of to shop for hair care products.

No, I don't work for Amika but it might sound that way after I'm done telling you how much I love them. I'm a buyer, not a seller. I didn't even know that Amika existed until my daughter asked me to buy some things for her. They didn't cost too much and she's my daughter. So, I did.

There was a problem with the first shipment. It was the dead of winter and the items arrived in a wet box. They had exploded because they had frozen. I called Amika. They were very nice and they immediately sent out new ones, no questions asked. I was very impressed. I'm used to dealing with poor customer service, poor quality, high prices, even downright fraud. Read my other reviews. Amika was an honest to goodness good company.

After this, I went back to their website to see if they had anything that I wanted. Of course they did. I'm big on using good hair care products--no laureth sulfate, no parabens, no harsh chemicals. I would like to keep my hair, not have it fall out because of harsh chemicals. Just read the back of a bottle of most hair care products to see what I'm talking about. They advertise the great things they put in their products but they don't tell you about all of the bad ingredients that they also add. I was shocked at what I saw on the back of one bottle of a major brand that states all of the great ingredients they put in their products. So many bad things in it. Amika states on their about page "We only make products that make us proud. Highly effective haircare that have always been cruelty-free, formulated without sulfates, parabens, aluminum starch and over 1,300 questionable ingredients banned by the European Union."

On top of that, Amika is fun. They have a beautiful, fun website and amazingly artistic designs on their products. Their products are high quality at reasonable prices.

They even have a wonderful page of information on diverted products, products that are not authorized by Amika to sell. It explains why it would be bad to find their products at a discount site.

The only thing bad I can say about them is that I'm not in love with their chatbot. I wanted to ask about a hairdryer but it couldn't help me and you can only call them 9 to 5 Monday to Friday. You can email them. If you email them on the weekend, I'm sure that they get back to you by Monday. As I said before, they are quick to respond.

So, Amika is the best place I know of to shop for hair care products.